If you are returning a smart or connected device, please ensure that you have disconnected the device from your home or company network and deleted or ‘unlinked’ your personal accounts e.g., Google, Spotify, or Amazon Alexa.
If your device has a data storage functionality, please ensure that you delete all personal data before you return the item.
If you have registered the item with the manufacturer, to activate accompanying software, please ensure that the item has been unlinked from your account - you may need to contact the manufacturer to do this.
Our customer service team is happy to help you with the preparations for the return or talk you through the factory reset process.