We are very sorry to hear you have a delivery-related issue. We use a wide range of the best third-party couriers to deliver our parcels across the world.
We will send you an email (or SMS text if you prefer and opt-in to this service after checking out) to confirm when an order leaves our warehouse.
If for any reason your order is not dispatched within the estimated timescale, we will send you an email or SMS text with a revised delivery date.
The vast majority of our parcels are delivered on time, and we are constantly providing feedback and working with our couriers to provide the best possible service, but occasionally, things can go wrong.
In the first instance, we would advise checking your tracking link and using the inflight delivery options to change your delivery to suit your needs.
This can include rearranging delivery for another day, letting the courier know to deliver to a neighbour or in a safe place, and updating your delivery information.
If this is not successful, we would advise contacting the couriers, please find our most common courier contact information below:
For all other couriers, we would advise contacting us via a support ticket so we can look into this for you and provide an update as soon as possible with the next possible steps and an estimated time for resolution.
Please note, if the courier has exceeded the expected delivery dates offered to you, you may be entitled to a delivery refund. Please request this via the contact form.