We are sorry to hear that your item has come with an incorrect plug.
As we ship internationally, we stock items for use in a variety of different countries, and sometimes these do not include adaptors.
So that we can resolve this as quickly as possible, please raise a support ticket, and provide photos of both ends of the power cable you have received, so that we can find a suitable alternative.
If this is not possible, or the item has a hard-wired power cable, we will contact you to arrange a return for the item or provide an alternate resolution.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article