Gear4music Ltd

We are sorry to hear that your order has arrived damaged.     While we do package orders as thoroughly as possible and conduct regular QC checks in our wa...

We are very sorry about this issue, the nature of shipping large quantities of often musical equipment can occasionally mean that some minor imperfections o...

The courier should leave a card to let you know they tried to deliver.  They will usually try to deliver again the next day, but alternatively, you can con...

We only charge for the collection of unwanted items within the money-back guarantee period.  Faulty or damaged items will be collected free of charge wi...

Please keep hold of all the original packaging until you are sure you want to keep the goods, as a deduction from your refund will be made equal to the loss...

If you are returning a smart or connected device, please ensure that you have disconnected the device from your home or company network and deleted or ‘unli...

For orders which have been downloaded such as software and plugins, we can only accept returns for unwanted software provided this is requested within 14 da...

We inspect returned goods to ensure you have taken reasonable care of them while in your possession, and that everything that we originally sent to you has ...

At present, we are unable to provide packaging for items that are being returned to us.  As such we recommend that you refrain from disposing of your pa...

We are sorry to hear you would like to return an item to us.    You can start a return using the link below:    Start Your Return    To do this, you w...