We are very sorry about this issue, the nature of shipping large quantities of often musical equipment can occasionally mean that some minor imperfections or damage can occur.
If the damage is of a cosmetic nature, we can arrange a return for refund/replacement/exchange or we may be able to offer you a partial refund if you'd prefer to keep the item.
If you could send us some photos of this damage and advise whether you would be willing to accept a partial refund using the contact form below, we will assess the damage and get back to you within 48 hours.
If you would prefer to return the item please start your return here:
Start your return
PLEASE NOTE: If you have not provided photos of the issue already, a member of our team may contact you to request these before your collection can be booked.