FAQ - Returns & Collections

My collection has not taken place as arranged?
We are sorry to hear that your collection has not taken place as arranged.    These are usually assigned to drivers by your local depot depending on the a...
Tue, 25 Jul, 2023 at 11:47 AM
How long will it take to process my return?
We aim to process returns as soon as possible, however, this can take between 5 - 10 working days.  If you are returning an item for repair, this usuall...
Wed, 26 Jul, 2023 at 5:28 PM
Can I get a cash refund if I return something purchased with credit from a trade-in?
If you return an item that was purchased using trade-in credit, this would be refunded back to your Gear4music account as trade-in credit, to be used on an ...
Thu, 27 Jul, 2023 at 10:00 AM