How do I decide the condition of my trade-in?

We grade the condition of trade-in items using the following four 'bands':

Excellent: No signs of use or wear, and in perfect physical condition.

Good: Minor signs of use or wear, such as light marks or scratches.

Fair: Clearly used, with noticeable marks or scratches.

Poor: Evidence of heavy use, with major marks or scratches.

Once we receive your item, our team will inspect the item to ensure it is in the condition you have specified.