FAQ - Trade-ins

Do you offer trade-ins?
Yes, Gear4music now offers trade-ins for certain second-hand items for customers in the UK and Northern Ireland.    At present, we are only able to offer ...
Tue, 25 Jul, 2023 at 2:02 PM
What happens if my trade-in item is damaged in transit?
When shipping items to Gear4music to trade in, we recommend that customers take photos of the instrument prior to sending, to document the quality of the Tr...
Tue, 25 Jul, 2023 at 2:03 PM
What happens if my trade-in is rejected?
If an item arrives with us in any condition other than that specified when the trade-in was created online, this may result in a reduction in your trade-in ...
Tue, 25 Jul, 2023 at 2:04 PM
Can I process a trade-in at your showroom?
We are not currently able to process trade-ins in our showroom, these must be started using the trade-in portal on our website:    Start your Trade-in ...
Tue, 25 Jul, 2023 at 2:05 PM
Why should I sell my equipment to Gear4music?
Selling to Gear4music is very straightforward, and much easier than selling privately via well-known marketplace websites. Just find your item on Gear4m...
Tue, 25 Jul, 2023 at 11:55 AM
What types of equipment can I trade-in?
Any product on Gear4music showing a ‘Trade-in Your Gear’ button. We are working hard to expand what can be accepted for trade-in, so if your item isn...
Tue, 25 Jul, 2023 at 12:04 PM
Is there anything you can't accept for trade-in?
At the moment we can only accept items in excellent or good condition and in full working order. Some types of products such as in-ear headphones, canno...
Tue, 25 Jul, 2023 at 12:08 PM
How can I tell if an item's available to trade-in?
There are two ways you can see what's available to trade in: Use the trade-in-specific search at the top of our trade-in page: Start Your Trade-In ...
Tue, 25 Jul, 2023 at 12:09 PM
What's my trade-in worth?
Simply fill out a couple of questions on the item's condition in the trade-in journey and we'll give you an offer for Cash and Credit to spend at Ge...
Tue, 25 Jul, 2023 at 12:10 PM
How do I get the money from my trade-in?
If you select CREDIT you'll receive a credit to your Gear4music account as soon as we verify your item is in the condition stated. If you select CAS...
Tue, 25 Jul, 2023 at 12:11 PM