FAQ - Trade-ins
At present, you can only use trade-in credit online, we are not able to use this credit against purchases made in-store or over the phone. When your tra...
Tue, 25 Jul, 2023 at 3:06 PM
Once you have shipped your item to us after selecting cash or credit on our Trade-In portal, we are unable to amend the Trade-In resolution. As such, p...
Tue, 25 Jul, 2023 at 2:05 PM
Once we receive your Trade-in, we aim to process your credit/payment as soon as possible, however, this can take up to 10 working days. Once this has be...
Tue, 25 Jul, 2023 at 12:14 PM
If you are trading in an item, please package the item inside a sturdy cardboard box with adequate padding to ensure the item is properly protected in trans...
Tue, 1 Aug, 2023 at 10:44 AM
We grade the condition of trade-in items using the following four 'bands': Excellent: No signs of use or wear, and in perfect physical condition...
Tue, 25 Jul, 2023 at 12:15 PM
If, upon inspection, your trade-in is found to be in a different condition than you have specified, the trade-in price may be revised, or your trade-in may ...
Tue, 25 Jul, 2023 at 12:14 PM
Unfortunately, we are unable to accept modified instruments or equipment at this time.
Thu, 27 Jul, 2023 at 9:54 AM