FAQ - General

Is your showroom open?
Gear4music currently has three showrooms across Europe.    The opening hours for our UK showroom are as follows:    Monday to Friday: 9:00 - 17:30  Sat...
Mon, 24 Jul, 2023 at 4:50 PM
Do you sell gift cards/vouchers?
At present, we do not stock gift cards/vouchers.    You can view a full list of our accepted payment options here:    Payment Options 
Tue, 25 Jul, 2023 at 1:58 PM
Will you be having a sale for black friday?
Yes, we do partake in Black Friday sales.    Our deals, discounts, and event sales are not shared before they go live on our site however, and as such our...
Tue, 25 Jul, 2023 at 1:59 PM
What payment methods do you accept?
We currently accept the following payment methods:  Debit/Credit Card  Klarna Flexible Payments  PayPal  Klarna Finance (Orders over £250 or equivalent...
Tue, 25 Jul, 2023 at 2:24 PM
How can I tell if you have something in stock?
Our product page shows one of the following messages, depending on the availability of the item in question.    X In Stock If the website shows that we ...
Mon, 24 Jul, 2023 at 5:01 PM
My order came with the wrong plug?
We are sorry to hear that your item has come with an incorrect plug.  As we ship internationally, we stock items for use in a variety of different count...
Mon, 24 Jul, 2023 at 5:04 PM
Do you offer armed forces/blue light discounts?
Unfortunately, we do not currently offer discounts for armed forces personnel, or emergency service workers. 
Tue, 25 Jul, 2023 at 1:57 PM
Do you price match?
While we do try to be as competitive as possible, the prices on the website are the best prices we are able to offer, and as such we are not able to price m...
Mon, 24 Jul, 2023 at 5:06 PM
What do you mean by ex-demo?
Items listed as Ex-Demo may be ex-display, have light signs of use, have slight cosmetic marks or may have non-essential parts or software missing.  The...
Tue, 25 Jul, 2023 at 1:57 PM
What do you mean by nearly-new?
Our Nearly-New items are usually items that have been opened for quality control purposes, refurbished or have been returned by another customer previously....
Tue, 25 Jul, 2023 at 1:59 PM