FAQ - Order Updates & Deliveries
If you need to amend your delivery information or provide further delivery instructions to the courier, we recommend contacting the courier directly to ensu...
Tue, 25 Jul, 2023 at 10:58 AM
Estimated delivery dates are stated for every product and will vary depending on stock status and the delivery service you select. Whilst we cannot gua...
Tue, 25 Jul, 2023 at 11:01 AM
Click and collect is available for most smaller orders, depending on your location. When you add the items to your basket, you can enter your postcode ...
Tue, 25 Jul, 2023 at 11:05 AM
We can ship your order to an alternate address in most instances, however, this does depend on your payment method. For orders placed by Credit Card/De...
Tue, 25 Jul, 2023 at 11:06 AM
Yes, you may place an order online for collection from one of our showrooms – simply enter your postcode in the postcode field on the basket page, and if yo...
Tue, 25 Jul, 2023 at 11:08 AM
If you select a standard weekday delivery, your item could be delivered anytime between 8AM and 6PM. Most of our couriers will provide a one-hour delivery ...
Tue, 25 Jul, 2023 at 11:09 AM
Yes! Once you have received your order, please keep hold of all the original packaging until you are sure you want to keep the goods. When you are...
Tue, 25 Jul, 2023 at 11:11 AM
Most international shipments should arrive between 2-10 working days from the original order date, depending on the delivery location and service chosen, ho...
Tue, 25 Jul, 2023 at 11:14 AM
We are sorry to hear that your order has been partially delivered. Multi-package deliveries can sometimes be split up in transit due to the package dim...
Wed, 26 Jul, 2023 at 5:21 PM
While your order has left our warehouse, it may not have been scanned into the courier's system yet - this often won't happen until the package reac...
Wed, 26 Jul, 2023 at 5:26 PM