FAQ - Guitars & Basses

Do you offer guitar set-ups?
Unfortunately, at present, we do not offer guitar or instrument setup services.    If your instrument has an issue that you are unable to rectify yourself...
Tue, 25 Jul, 2023 at 2:06 PM
My guitar string has broken?
Guitar strings are consumable and do wear out over time, and as such, this is not considered a warranty issue. You can ensure the longevity of your strings ...
Tue, 25 Jul, 2023 at 3:27 PM
My guitar's pickguard arrived scratched/marked?
This is surprisingly common and is not necessarily anything to worry about.  The pickguard comes with a thin layer of plastic protecting it from damage ...
Tue, 25 Jul, 2023 at 12:18 PM
My guitar pedal did not include a power supply?
Most guitar effects pedals do not include power supplies, as it is common practice to use a dedicated power supply with multiple outputs to power multiple p...
Tue, 25 Jul, 2023 at 12:19 PM
My guitar is missing a strap button?
Many Classical and Steel String Acoustic Guitars only come with one strap button on the bottom of the guitar's body.  Normally you would use a guita...
Tue, 25 Jul, 2023 at 12:29 PM
What size guitar/bass should I buy for my child?
If you are looking to purchase a guitar for a child it is important to ensure the guitar is not too big, but also that your child will not outgrow the instr...
Tue, 25 Jul, 2023 at 12:24 PM
My guitar/bass makes no sound or is not sounding correctly?
We are sorry to hear that you are having an issue with your guitar.    If you have connected your guitar/bass to your amplifier, but are hearing no sound,...
Tue, 25 Jul, 2023 at 2:06 PM
Why can't I turn the truss rod on my Martin guitar?
The truss rod on most Martin-branded acoustic guitars is set deeper into the neck than on most other acoustic guitars, and as such you may need a longer wre...
Tue, 25 Jul, 2023 at 2:06 PM