We are sorry to hear that your order has been delayed.
There are many issues that can cause delays, both in dispatching an order and with the delivery itself.
You will receive an automated email to inform you when your order has been dispatched, which will contain a tracking link so you can follow your order’s journey with the courier.
If your order HAS NOT been dispatched from our warehouse, we may be awaiting stock of an item on your order to arrive at the correct warehouse, or we may have encountered an issue with the stock we have on hand.
In this instance, we would recommend contacting us via our contact form as we may have alternative items in stock that would arrive with you sooner and can investigate the issue further where necessary.
If your order HAS been dispatched, the delay is probably an issue with the courier. There are a variety of reasons for this, ranging from Customs Payments (If you live outside the UK/EU) and staff shortages to road traffic incidents and poor weather conditions.
If the tracking information has not been updated with 48hrs and the courier has not contacted you to advise of the delay, we recommend contacting the courier yourself to resolve this as quickly as possible.
Please find our most common courier's contact information below:
For all other couriers, or if you are having issues contacting the courier directly, please contact us via the contact form so we can look into this for you.
Our customer service team will raise the issue with the courier and will update you as soon as possible with a possible resolution.
PLEASE NOTE: If the courier has exceeded the expected delivery dates provided in your order confirmation email, you may be entitled to a delivery refund. Please request this via the contact form.