Gear4music Ltd

General Queries 18

• Is your showroom open?
• Do you sell gift cards/vouchers?
• Will you be having a sale for black friday?
• What payment methods do you accept?
• How can I tell if you have something in stock?

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Accounts / Guarantees & Warranties 4

• Do I need to buy the extended warranty?
• I sold my item; can I transfer my warranty?
• Can I purchase the extended warranty separately?
• What does the Gear4music warranty cover?

Returns & Collections 13

• My item has arrived damaged, can you help?
• My item has cosmetic issues/imperfections?
• What happens if I miss my delivery?
• Do I have to pay to return my item?
• How should I package my return?

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Order Updates & Deliveries 10

• Can I change my delivery?
• How long does delivery normally take?
• Can I click and collect my order?
• Can my order be delivered to an alternate address?
• Can I collect my order from your showroom?

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Customer Procedures 10

• How do I create an account?
• How do I cancel my order?
• How do I opt out of marketing emails?
• Where can I view my quotations?
• Why is my order delayed?

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Trade-ins 17

• Do you offer trade-ins?
• What happens if my trade-in item is damaged in transit?
• What happens if my trade-in is rejected?
• Can I process a trade-in at your showroom?
• Why should I sell my equipment to Gear4music?

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Guitars & Basses 8

• Do you offer guitar set-ups?
• My guitar string has broken?
• My guitar's pickguard arrived scratched/marked?
• My guitar pedal did not include a power supply?
• My guitar is missing a strap button?

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Drums & Percussion 1

• My cymbal has cracked, can you help?

Keyboards & Synthesizers 4

• My headphone jack is the wrong size?
• My keyboard/piano is missing a power supply?
• My digital piano has less sustain in the higher registers?
• Why do the higher keys on my digital piano sound muted?

Home Recording 1

• My microphone makes no sound?

Live Sound & Lighting 2

• My laser doesn't work?
• My microphone clip doesn't fit on my stand?

Orchestral 5

• My violin/cello is not making any sound when I play?
• My violin/cello doesn't have a bridge?
• My woodwind instrument is making no sound or is sounding incorrectly?
• Some of the hairs on my violin bow have snapped. Is this normal?
• Why isn't my violin/viola/cello/double bass staying in tune?

International Purchases 4

• I live in the Canary Islands, do I need to provide any additional information before ordering?
• I can't find your Barcelona location to collect my order?
• Can I pay on delivery?
• Can I pay on delivery?