Gear4music Ltd
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Knowledge base
Frequently Asked Questions
General Queries
18
Is your showroom open?
Do you sell gift cards/vouchers?
Will you be having a sale for black friday?
What payment methods do you accept?
How can I tell if you have something in stock?
View all 18
Accounts / Guarantees & Warranties
4
Do I need to buy the extended warranty?
I sold my item; can I transfer my warranty?
Can I purchase the extended warranty separately?
What does the Gear4music warranty cover?
Returns & Collections
13
My item has arrived damaged, can you help?
My item has cosmetic issues/imperfections?
What happens if I miss my delivery?
Do I have to pay to return my item?
How should I package my return?
View all 13
Order Updates & Deliveries
10
Can I change my delivery?
How long does delivery normally take?
Can I click and collect my order?
Can my order be delivered to an alternate address?
Can I collect my order from your showroom?
View all 10
Customer Procedures
10
How do I create an account?
How do I cancel my order?
How do I opt out of marketing emails?
Where can I view my quotations?
Why is my order delayed?
View all 10
Trade-ins
17
Do you offer trade-ins?
What happens if my trade-in item is damaged in transit?
What happens if my trade-in is rejected?
Can I process a trade-in at your showroom?
Why should I sell my equipment to Gear4music?
View all 17
Guitars & Basses
8
Do you offer guitar set-ups?
My guitar string has broken?
My guitar's pickguard arrived scratched/marked?
My guitar pedal did not include a power supply?
My guitar is missing a strap button?
View all 8
Drums & Percussion
1
My cymbal has cracked, can you help?
Keyboards & Synthesizers
4
My headphone jack is the wrong size?
My keyboard/piano is missing a power supply?
My digital piano has less sustain in the higher registers?
Why do the higher keys on my digital piano sound muted?
Home Recording
1
My microphone makes no sound?
Live Sound & Lighting
2
My laser doesn't work?
My microphone clip doesn't fit on my stand?
Orchestral
5
My violin/cello is not making any sound when I play?
My violin/cello doesn't have a bridge?
My woodwind instrument is making no sound or is sounding incorrectly?
Some of the hairs on my violin bow have snapped. Is this normal?
Why isn't my violin/viola/cello/double bass staying in tune?
International Purchases
4
I live in the Canary Islands, do I need to provide any additional information before ordering?
I can't find your Barcelona location to collect my order?
Can I pay on delivery?
Can I pay on delivery?